We moved to 805 Regal Drive! Come see our new location.
The BERNINA app is back! Use the app to log and organize your presser feet and accessories, have quick access to BERNINA’s we all sew blog, and much more!
This workbook goes in depth with your BERNINA so that you two can get to know each other a little better!
This workbook will show you exactly how to create beautiful monograms and embroideries on your wonderful BERNINA!
New BERNINA Overlocker? Learn your new overlocker inside and out! Take an in-depth look at just what your overlocker can do!
The new owners classes are for new BERNINA owners, or new-ish BERNINA owners needing a refresher! If you’ve already taken the courses before, you’re still welcome to hop back in!
These classes are completely FREE to new BERNINA owners who have purchased a machine from us, even if you’ve taken them before, it’s still free.
Each class will have a “start date” and then we’ll meet every week until we’ve covered everything. This usually takes an average of 5 classes however, we go at your pace and the classes will go on until we’ve covered everything!
Call us to find out when the next classes are! Generally we try to offer at least one Saturday class, sometimes that isn't possible. So if you can't make this upcoming set, request to be put on the email list for the next round!
Check to make sure your bobbin winder is off! This is the most common troubleshooting call we get.
We get a lot of these calls too! Most BERNINA presser feet come with small screws that hold on guide if you wish, these should be removed if not using a guide because over time the vibrations from the machine will cause that screw to fall off the foot!
We know this is scary! But your machine is not broken, this just means you've got a bobbin problem. Remove bobbin case, remove hook, and make sure there's no thread wrapped up in the bobbin area!
Most likely, either you forgot to close your bobbin door or you have lint on your bobbin sensor. That bobbin sensor has a light that reflects off the silver mirrors on your bobbin! If there is a piece of lint or thread blocking that light it can not reflect off the mirrors properly!
Make sure you're threading your machine with the foot UP! If the foot is down when threading, your tension discs are closed. Therefore, your thread will lay on top of the tension disks instead of getting down in the tension discs!
When in doubt, always unthread and rethread your top and bottom thread, clean out and oil your bobbin area, change your needle, and when that doesn't work call us at 256-539-2414 and we'd be happy to listen to what's going on and troubleshoot over the phone! Happy Sewing!
Click the red button below, select your model, and the latest update will be available for download on that page. Please read all of the instructions! Intimidated to do it yourself? We update your machine for FREE! Just bring it by!
Click the red button to find further trouble shooting and general questions.
Curious about how good BERNINA's warranty is? Click the red button to find out more about your warranty!